Job Details

University of Oregon
  • Position Number: 5181980
  • Location: Eugene, OR
  • Position Type: Business - Finance

Director, Central Business Services Office

Job no: 533682

Work type: Officer of Administration

Location: Eugene, OR

Categories: Accounting/Finance, Architecture/Art/Design, Education, Executive/Management/Director, Human Resources, Journalism/Communication

Department: Office of the Provost
Appointment Type and Duration: Regular, Ongoing
Salary: $120,000 - $140,000 per year
Compensation Band: OS-OA11-Fiscal Year 2023-2024
FTE: 1.0

Application Review Begins

May 6, 2024; position open until filled

Special Instructions to Applicants

To be considered for this position, please submit a cover letter and current resume that clearly demonstrates experience and includes dates of required qualifications.

Department Summary

The Central Business Service Offices (CBSO), a shared service office, provides service within the Office of the Provost portfolio. The specific services are in the areas of: Human Resources, Finance, and business operations inclusive of , Payroll, Purchasing, Contracting, Travel, and Accounts Payable.

The mission of the shared services group is to provide high quality, consistent services to its academics partners through a centralized service unit, offering expertise in processing a wide variety of financial and human resources transactions and functions. The CBSO actis as a partner and liaison to the Business Affairs Office, Purchasing and Contracting Services and University Human Resources, and Payroll Administration.

The CBSO unit provides administrative services for several organizations within the OtP portfolio including:
College of Design
School of Journalism
College of Education
Honors College

The units supported by CBSO constitute a large business enterprise consisting of more than 2,500employees and a total budget more than $100 million in budgeted operations funds.

Position Summary

The Director of the Central Business Services Office (CBSO) provides direct leadership, guidance, and oversight for all operations and management of the CBSO and relationships with unit partners. In this role, you will build and maintain strong relationships with the academic leadership in partner units, promoting a positive and trustworthy reputation for the CBSO. Additionally, you will work collaboratively with a variety of partners across campus including other shared services and central university units.

As you embark on your first year in this position, you have a unique opportunity to continue to build and lead a team that will make a significant impact. Your team's focus will be to continue to understand the unique needs of our customers and develop policies, practices, and workflows to meet those needs. Collaborating closely with various university central units such as University Human Resources, Vice President for Finance and Administration's Office, the Budget and Resource Planning Office, Business Affairs Office, and Information Services, you will implement best practices across the CBSO portfolio. Your leadership will be critical in ensuring the success of the CBSO governance committee, which you will lead and meet with regularly. You will also engage with unit leaders to develop reports and other useful tools that promote operational effectiveness and efficiency.

As Director, your responsibilities will include overseeing both the strategic plan for CBSO and the implementation of appropriate business and human resource processes and internal controls. You will need to develop, interpret, and act on appropriate metrics to analyze the effectiveness of operations. Effective communication skills will be essential in this position to ensure transparency into policy and process for stakeholders. You will also need to meet and manage the expectations of those stakeholders through service agreements, excellent customer service, and relationship building.

A significant aspect of this role involves developing and improving a cohesive and positive culture within CBSO by implementing team-building exercises, mentoring, and coaching. You will be responsible for providing comprehensive, visible, and effective leadership to a team of 20 people, which includes four direct reports. You will oversee and supervise employees in multiple employee groups, including those that are part of collective bargaining agreements (CBAs). It will be crucial for you to have a thorough knowledge and understanding of the relevant policies and CBAs and ensure that your team receives appropriate training. As a leader, you will be responsible for handling employee conflicts, disciplinary actions, performance management, employee development, and staffing needs. All university employees will receive annual performance reviews.

Although this role offers opportunities for innovation and creativity, there is also a significant level of support. The position serves as one of several directors in the shared service department on campus, and it requires close collaboration with university partners. These partners can provide guidance, consultation, subject-matter expertise, and a sounding board for new ideas.

You will report directly to the Office of the Provost's designee.

Minimum Requirements

  • Bachelor's degree and 5-years' experience of increasing responsibility in leadership and management of a team in an area of budget/finance, human resources, change and/or program management, as well as supervision or lead work of support staff, OR
  • An equivalent combination of experience and education of 7 years.

    Professional Competencies

  • Exhibit high level of people skills with ability to promote cooperation and communication among work groups.
  • Exhibit well-developed managerial, decision-making, planning, organizational, and leadership skills.
  • Ability to develop trust and credibility, and to promote cultural change and foster an environment of continuous improvement.
  • Demonstrated ability to engage in strategic planning and to direct multiple large and complex projects.
  • Demonstrated effective communication skills, including proficiency with Microsoft Office with advanced skills in Excel.
  • Demonstrated ability and commitment to work with faculty, staff, and students from diverse backgrounds in an inclusive, welcoming environment; ability to effectively work and communicate with individuals from different cultural backgrounds.
  • Demonstrated ability to incorporate innovative practices into the workplace to enhance effectiveness and efficiency, with a dedication to provision of quality service.

    Preferred Qualifications

  • Master's degree.
  • Five years of experience that includes a combination of leadership in the areas of: fiscal operation management, human resource management, change and project management.
  • Supervisory experience with responsibility for five or more employees.
  • Experience with shared services models in higher education or a similarly complex organization.
  • Experience with complex campus management systems; examples, Workday, Banner, People Soft, MyTrack, Kronos, ADP etc.

    FLSA Exempt: Yes

    All offers of employment are contingent upon successful completion of a background inquiry.

    The University of Oregon is proud to offer a robust benefits package to eligible employees, including health insurance, retirement plans and paid time off. For more information about benefits, visit

    The University of Oregon is an equal opportunity, affirmative action institution committed to cultural diversity and compliance with the ADA. The University encourages all qualified individuals to apply, and does not discriminate on the basis of any protected status, including veteran and disability status. The University is committed to providing reasonable accommodations to applicants and employees with disabilities. To request an accommodation in connection with the application process, please contact us at or 541-346-5112.

    UO prohibits discrimination on the basis of race, color, sex, national or ethnic origin, age, religion, marital status, disability, veteran status, sexual orientation, gender identity, and gender expression in all programs, activities and employment practices as required by Title IX, other applicable laws, and policies. Retaliation is prohibited by UO policy. Questions may be referred to the Title IX Coordinator, Office of Civil Rights Compliance, or to the Office for Civil Rights. Contact information, related policies, and complaint procedures are listed on the statement of non-discrimination.

    In compliance with federal law, the University of Oregon prepares an annual report on campus security and fire safety programs and services. The Annual Campus Security and Fire Safety Report is available online at

    To apply, visit

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