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Senior Support Analyst, Student Health Services
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Position Number: 4131377
Location: Santa Cruz, CA
Position Type: Health and Medical Services

Senior Support Analyst, Student Health Services

Location: Santa Cruz
Job ID: 52351

JOB POSTING

UC Santa Cruz Student Health Services (SHS) is recruiting for a seasoned administrative professional to support the Associate Vice Chancellor of Student Health and Wellness and senior leadership using executive level skills to complete tasks and assignments. The Senior Support Analyst will also coordinate the SHS clinical credentialing program and other special projects.

As the largest employer in the county, rated as one of the most beautiful campuses, located on the coast overlooking Monterey Bay, UC Santa Cruz employs over 3,100 people in non-academic positions alone. Career staff at UC Santa Cruz have access to comprehensive benefits packages. Here is a sample of those benefits:

Medical, dental, and vision care plans
Group term life insurance including employee-paid supplemental coverage
University-paid disability insurance with employee-paid supplemental coverage
Retirement program
Pet Insurance
Tax-deferred savings program

UC Santa Cruz career staff also enjoy having 14 paid annual holidays, reduced enrollment fees for academic courses, discounts on our recreation facilities, free or low-cost employee development classes, and reduced fees for alternative methods of transportation.

For information on the comprehensive benefits package offered by the University visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html

Thank you for your interest in UC Santa Cruz.

NOTIFICATIONS

UC Vaccination Policy: With limited exceptions, COVID -19 vaccinations are required for Covered Individuals under the Policy. Covered Individuals include all employees, students, or trainees who physically access a University facility or program in connection with their employment, appointment, or education/training.

Covered Individuals do NOT include employees who work 100% remotely with NO expectation that they will physically access any University location or program at ANY time. If 100% remote work ends, the employee is subject to policy.

INITIAL REVIEW DATE (IRD)

UC Santa Cruz staff jobs are posted until filled. Application materials submitted by 11:59 pm on the IRD will be routed to the hiring unit for consideration. NOTE: Materials submitted after the IRD will be forwarded only at the request of the hiring unit. Submit your materials before the IRD to ensure consideration by the hiring unit.

The IRD for this job is: 05-04-2023

ABOUT UC SANTA CRUZ

UC Santa Cruz is a public university like no other in California, combining the experience of a small, liberal arts college with the depth and rigor of a major research university. It's known as an unconventional place where innovation and experimentation is part of the campus's DNA. That playful, bold spirit still thrives today, all on a campus renowned as among the most beautiful in the world.

DEPARTMENT OVERVIEW

The Division of Student Affairs and Success (DSAS) provides campus-wide coordination and leadership for student success programs and activities across departments, divisions, colleges, and administrative units. Student Health Services (SHS) is a branch of DSAS and operates a full-service medical facility offering clinical, educational, and psychological support to UCSC Students. SHS is deeply committed to ensuring affordable, well-integrated, multidisciplinary healthcare that effectively supports the university's diverse campus communities through equitable access and culturally competent, high-quality programs and services. The SHS Primary Care Program includes primary care and same-day care, with the support of on-site radiology, a COLA-accredited high-complexity clinical laboratory and campus pharmacy. Counseling and Psychological Services (CAPS) supports UCSC students to maintain or improve their general well-being by providing a broad range of counseling, psychiatric services, consultation and outreach services and programs. Other areas of service include Student Health Outreach and Promotion (SHOP); CARE (Campus Advocacy, Resources, and Education) the advocacy and prevention education office that supports survivors of sexual assault, stalking, and dating/domestic violence; along with Student Insurance Programs. Student Health Services employs approximately 150 staff including physicians, psychiatrists, case managers, lab scientists, pharmacists, nurses, radiologists, and many other clinical and administrative staff. We welcome staff with interest and experience working with students with a wide range of ethnic, cultural, and gender identities.

JOB SUMMARY

Under the direction of the Associate Vice Chancellor for Health & Wellness (AVC SH&W), the incumbent uses skills as a seasoned, experienced professional with a full understanding of analytical practices, policies, and procedures; researches, analyzes and develops solutions to a wide range of issues including the credentialing and privileging of clinical staff. Primarily deals with policies, programs and proposals which are complex in nature and diverse in scope and develops new programs, policies or procedures for possible implementation. The Senior Support Analyst will address problems of diverse scope that will require demonstrating good judgment in selecting methods and techniques for obtaining solutions.

APPOINTMENT INFORMATION

Budgeted Salary: $75,000 - $90,000/ Annually. Salary commensurate with skills, qualifications and experience.
Under California law, the University of California, Santa Cruz is required to provide a reasonable estimate of the compensation range for this role and should not offer a salary above the posted range. The salary shown above is the budgeted range the University reasonably expects to pay.

No. of Positions: 1

Benefits Level Eligibility: Full benefits

Schedule Information:

Full-time, Fixed
Percentage of Time: 100%, 40 Hours per Week
Days of the Week: Mon-Fri
Shift Includes: Day

Employee Classification: This is a Career appointment

Job End Date: None

Work Location: UC Santa Cruz Main Campus

Union Representation: Non-Represented

Job Code Classification: 007398 (PROJECT POLICY ANL 3)

Travel: Never or Rarely

JOB DUTIES

55% - Credentialing and Policy Analysis

Oversees credentialing/re-credentialing and privileging for licensed independent, allied and affiliated staff practitioners. Validates discrepancies and ensures appropriate follow-up with provider and credentialing entities prior to being submitted to the Credentialing Committee. Reviews incoming application results from the UC-wide Credentialing Verification Organization (CVO) for initial credentialing and re-credentialing. Prepares and submits verification requests and other requests for information for positions that the CVO does not process.
Interprets credentialing policies and procedures and follows necessary steps to maintain credentialing status with internal and external entities. Ensures application of processes is consistent and proposes improvements to department procedures.
Monitors compliance with medical staff bylaws, rules, regulations, policies and procedures in addition to applicable federal, state and local regulatory and/or accrediting agencies. Ensures the credentialing process complies with UC, UCSC, and SHS department policies and procedures, AAAHC guidelines, IACS guidelines, medical staff bylaws, policies and procedures, and applicable Federal and State laws related to HCQIA. Collects copies of current and accurate verifying documentation in credential files (i.e. state licenses), DEA certificates, malpractice insurance coverage documentation, and any other required credentialing documents for all medical staff.
Collaborates to define processes for all the activities required to acquire credentials and documents in internal databases. Identifies process inefficiencies or bottlenecks and potential risks to policy compliance. Serves as principal liaison between SHS staff and with regard to the license verification and continuing education management process. Compiles, sets up and maintains credential records (database, spreadsheets, systems, etc.) for current and former medical staff.
Provides administrative support for peer review processes and ongoing action plans for licensed independent, allied and affiliated staff practitioners.
Tracks Student Health Services staff training requirements and monitors completion and follow-up with overdue training. Serves as co-administrator for UC Learning for SHS.
Ad hoc projects will be assigned in support of various programs and needs.

45% - Project Management and Administrative Support

Supports the Associate Vice Chancellor for Student Health and Wellness (AVC SH&W) and SHS senior leadership on a myriad of health and wellness-related initiatives and programs.
Proposes, leads and/or participates on policy and planning committees and working groups. Provides strategy development for organizational or research initiatives. Engages with colleagues in departments across campus to advocate for divisional initiatives and seek resolution to a wide variety of policy and administration issues.
Coordinates efforts with various external and internal contacts; researches organizational structures, policies and procedures and summarizes best practices in the field. Provides technical guidance and quality assessment.
Records and follows up on action items and projects from SHS committees and teams to ensure projects are moving forward; Maintains organization, department, and provider-specific dashboards and reports.
Engages in the research process and implementation of special projects under the direction/in collaboration with the AVC SH&W.
Applies theory and puts into practice an in-depth understanding of concepts related to analysis of data and systems pertaining to complex projects, policies, initiatives, processes, and or functions on behalf of the AVC SH&W, requiring facilitation and collaboration with representation within SHS and across the division and the campus
Schedules and assists the AVC SH&W to be accessible to staff, faculty, and students and provides administrative interface to set up and charge teams as appropriate. Supports AVC SH&W and senior leadership with administrative and clerical projects such as calendaring, travel coordination, reimbursements, report writing and special projects. Coordinates and provides support for special events, meetings, and unit-wide activities.
Other duties and special projects as assigned.

REQUIRED QUALIFICATIONS

Bachelor's degree in related area and/or equivalent experience/training.
Demonstrated analytical and problem solving skills to analyze and interpret written material and oral requirements, and to draw conclusions and make recommendations.
Sound attention to detail including ability to keep accurate detailed records.
Proven ability to apply external regulatory guidelines and internal accounting and administrative policies knowledge and skills to assess and monitor compliance and effectiveness of processes.
Solid skills in short- and long-range planning, program and project management, facilitation, and collaboration.
Extensive administrative skills and experience sufficient to provide support to a senior leadership team with multiple operations in a changing organization and environment.
Ability to independently set and meet deadlines while multi-tasking and assigning precedence to competing priorities; Ability to see multiple assignments through to completion on deadline.
Exceptional verbal and interpersonal skills to communicate detailed and complicated information effectively, with various campus and external constituents.
Excellent written skills to communicate detailed and complicated information effectively, with various campus and external constituents.
Proven ability to use discretion and maintain all confidentiality.
Demonstrated ability to use sound judgment in responding to issues and concerns.
Ability to build and maintain relationships with a broad range of staff and members of a diverse community.
Demonstrated cultural fluency skills.
Ability to perform all commonly applicable functions in Microsoft Office Suite (Word, Excel, PowerPoint) and medical credentialing database application. Demonstrated experience and competency with standard business equipment, computer technologies and a variety of software including system and networking software, e-mail and a variety of web-based programs and browsers, with the willingness and ability to update and increase skills as needed to meet the goals of the unit.
Ability to complete Certified Provider Credentialing Specialist training.

PREFERRED QUALIFICATIONS

Experience with executive level support.
Direct experience working on college campuses.

SPECIAL CONDITIONS OF EMPLOYMENT

Selected candidate will be required to pass a pre-employment criminal history background check.
Selected candidate will be required to take a TB test within 60 days of hire.
Selected candidate will be required to complete training within established time frames as directed including UC compliance training.
Must complete HIPAA (Health Insurance Portability and Accessibility) training within 30 days of hire.
Must comply with current Student Health Center employee health safety requirements for healthcare workers as defined by state and federal regulatory agencies; current health safety requirements are to be discussed during the interview.
Clery Act : This position has been identified as a Campus Security Authority (CSA); required to report crimes, incidents, and disciplinary referral statistics as required by the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (20 USC 1092(f)).
Ability to maintain appearance and conduct suitable for working in a professional setting.
The University of California has implemented a COVID-19 Vaccination Policy covering all employees. To be compliant with the policy, covered employees must submit proof of vaccination or have an approved exception or deferral, eight (8) weeks from date of hire.
Per the Child Abuse and Neglect Reporting Act (CANRA), this position has been identified as a Mandated Reporter. The selected candidate will be required to report known or suspected child abuse or neglect as defined by CANRA and will be required to sign a Statement Acknowledging Requirement to Report Child Abuse prior to commencing employment. CANRA Penal Codes, and related definitions, requirements, and responsibilities may be obtained here.

SAFETY STATEMENT

All UCSC employees must understand and follow job safety procedures, attend required health and safety training, proactively promote safety at work, and promptly report actual and potential accidents and injuries.

HOW TO APPLY

Attach your resume and cover letter when applying for this job opening. Do not attach any documents to 'My Activities'. Visit our How to Apply tutorial for detailed instructions on our applicant process.

EEO/AA

The University of California is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Santa Cruz is committed to excellence through diversity and strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students and employees.

APPLICANTS ARE REQUIRED TO USE THE UCSC ON-LINE PROCESS
View full job description and access on-line application:
https://careerspub.universityofcalifornia.edu/psp/ucsc/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_APP_SCHJOB.GBL?Page=HRS_APP_JBPST&Action=U&FOCUS=Applicant&SiteId=11&JobOpeningId=52351&PostingSeq=1

To ensure review of application materials by the hiring unit, they must be submitted on or before the initial review date (IRD) via the Staff Employment Opportunities web site; https://jobs.ucsc.edu. A computer is available at the UC Santa Cruz Staff Human Resources Office located at Scotts Valley Center. The Scotts Valley Center is located at 100 Enterprise Way, Suite E100, Scotts Valley, CA 95066. To learn more or to request disability accommodations, call 831-459-2009. Hearing impaired are encouraged to use the California Relay Service at 800-735-2922. UC Santa Cruz is an Equal Opportunity Employer.

The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Santa Cruz is committed to excellence through diversity and strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students and employees.