Job Details

AZX Program Coordinator
Go to our website »

Position Number: 5925218
Location: Tempe, AZ
Position Type: Student Affairs and Services

AZX Program Coordinator: EdPlus at Arizona State University

Are you bilingual in Mandarin Chinese and English? Live in the Phoenix, Arizona area (this job is not fully remote)? Do you have at least three years of program coordination experience? Excited to join an innovative team at the Arizona State University Zai Xian Program? Then keep reading below!

The ASU Zai Xian (AZX) program at EdPlus is seeking a proactive and detail-oriented Program Coordinator to join our innovative team. This role is pivotal in enhancing student engagement, supporting marketing initiatives, and leveraging data insights to improve retention within our online education model for working professionals in China. The ideal candidate will lead engagement strategies, design retention initiatives, and host key events, such as graduation activities, while fostering a strong sense of community.

ASU ZaiXian (AZX) Program - In a collaborative partnership with Cintana Education, ASU is providing access for working professionals in China by meticulously developing master's degree programs in Mandarin Chinese and facilitating their delivery via online platform.

EdPlus at ASU is a dynamic unit of Arizona State University focused on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education. We advance the economic, social, cultural, and overall health of the local, national, and international communities served by ASU.

Salary Range
$42,017 - $55,000 per year, DOE

Benefits
ASU offers a total compensation package that includes valuable employee benefits. Click here to explore options:
https://cfo.asu.edu/benefits

Healthcare
Financial Security
Retirement
Family Resources
Tuition Reduction (Eligible ASU Employee, their dependents and spouse.)
Discounts

Essential Duties:
Design and implement comprehensive engagement initiatives that enrich the student experience throughout the entire journey, from admission to graduation, fostering a strong sense of global community and promoting cross-cultural understanding.
Leverage data insights to identify engagement gaps, analyze retention trends, and develop targeted strategies to improve student satisfaction and retention rates across the program.
Act as the primary host and leader for all graduation activities, ensuring the planning and execution of memorable events that celebrate student achievements and strengthen program pride.
Collaborate with the marketing team to enhance program visibility through creative campaigns, event promotion, and tailored content that resonates with the diverse AZX audience.
Serve as the main point of contact for the student advisory board, providing timely and consistent support in Mandarin Chinese while addressing their unique needs and ensuring a seamless experience.
Partner with the billing team to streamline processes and resolve inquiries efficiently, while also supporting success coaches in China by addressing daily questions and maintaining updated reference materials.
Establish and maintain a robust student and alumni network by organizing peer-to-peer sessions, mentorship opportunities, and collaborative activities that encourage connections and lasting relationships.
Actively participate in team meetings, ensuring effective communication and collaboration with the China-based team to address emerging challenges and support program improvements.
Assumes or coordinates other duties or projects as assigned or directed.

Minimum Qualifications:
Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Desired Qualifications:
Evidence of a bachelor's degree or higher in a related field.
Native or High proficiency in written and spoken Chinese. Proven ability in planning, organizing, and executing events that foster community engagement and cultural exchange.
Proven experience in thriving within fast-paced, ever-changing environments. Ability to manage multiple priorities effectively. Ability to devise and implement engagement strategies that cater to the evolving needs of a diverse student body and align with the program's broader objectives.
Superior problem-solving skills with a creative and efficient approach to resolving issues.
Evidence of strong attention to detail. Skill in compiling data, maintaining records, and summarizing information into reports.
Experience in Higher Education and Student Services.
Experience working across time zones.

Working Environment
EdPlus at ASU is located at SkySong, the ASU Scottsdale Innovation Center. The center houses a diverse business community that links technology, research, education, and entrepreneurship to position ASU and Greater Phoenix as global leaders in the knowledge economy.

Activities are primarily performed in a regular, climate-controlled office setting subject to extended periods of sitting or standing. Daily use of desktop or laptop computer is required. Ability to clearly communicate verbally in English, read, write, see, and hear to perform essential duties. Regular review of completed tasks.

EdPlus at ASU supports flexible work options, ranging from alternate work schedules to hybrid remote work schedules, subject to approvals per ASU policy. (This is not a fully remote position.)

Apply here before midnight Arizona time: January 23, 2024:
https://bit.ly/3DU2oVF